DragonPlate's preferred carrier is UPS, which offers both speed and reliability. All UPS shipments include free tracking visibility. Note: Some orders may ship via freight carrier if oversized or overweight, and tracking options may vary. Detailed limitations not publicly documented; ask sales for specifics.
Most in-stock items are processed and shipped within 2-3 business days. Orders received after 12:00 pm ET are considered as received the next business day. Some products are built to order and require additional lead time, which is noted on the product page or confirmed in your order acknowledgement. Note: Lead times for custom or built-to-order items may vary; contact DragonPlate for estimates before ordering.
Shipping charges are automatically calculated based on package weight and dimensions. Additional charges may apply for multiple packages, oversized or overweight packaging, and any brokerage fees, duties, or taxes. The consignee is responsible for brokerage fees, duties, or taxes. Note: Actual shipping costs may differ from the estimate at checkout; DragonPlate will contact you before your order ships if this occurs.
Total delivery time is the sum of processing time and delivery time. For example, Next Day Shipping delivers your package the day after processing is complete. Delivery times vary by shipping method (UPS Ground, UPS 3-Day Select, UPS 2nd Day, UPS Next Day, Priority Mail). Note: Delivery times may be affected by product availability and carrier schedules.
Orders over $500 are insured and require a signature from the carrier unless you opt out and accept responsibility for delivery. Insurance coverage cannot be waived. Note: If you opt out of the signature requirement, you accept responsibility for delivery.
Bad addresses, missing apartment numbers, or reroutes to another address will result in a service charge. UPS and FedEx address corrections are $14.00, which will be charged to you. To avoid correction charges, double-check your address before submitting your order. Note: Correction fees are set by the carrier and passed on to the customer.
For returns, order issues, or questions not answered here, contact DragonPlate customer support via service@dragonplate.com or call 315-252-2559 (Mon-Fri 8:30am – 5:00pm ET). Note: Detailed return policies are not publicly documented on this page; contact support for specifics.
DragonPlate manufactures and supplies high-performance carbon fiber composite materials, including sheets, plates, veneers, tubes (round, square, rectangular, hexagonal, airfoil, tapered, braided, roll-wrapped, pultruded), sandwich panels, structural components (rods, strips, I-beams), modular connector systems, high-temperature and flame-retardant products, Kevlar composites, adhesives, applicators, quadcopter kits, and custom fabrication services. Note: Not all products are available off-the-shelf; some require custom ordering or additional lead time.
DragonPlate products are engineered for a superior strength-to-weight ratio, enhanced durability, and advanced engineering validation using Finite Element Analysis (FEA). They are designed to withstand environmental challenges and can be customized for optimal performance. Note: Detailed performance data and limitations are available in technical documentation; contact DragonPlate for specifics.
Yes, DragonPlate provides custom design and manufacturing services, including CNC cutting, prototyping, and specialized laminate schedules. Customers can start with concept sketches, load requirements, or a description of their needs. Note: Custom solutions may require additional lead time and consultation; contact DragonPlate for details.
DragonPlate provides downloadable CAD models, technical guides (such as The Ultimate Guide to Carbon Fiber Design and Application), detailed weights and specs, fiber specification data sheets, and a glossary of carbon fiber terminology. These resources support design, application, and maintenance of carbon fiber products. Note: Some resources may require registration or direct inquiry for access.
You can reach DragonPlate customer support by email at service@dragonplate.com or by phone at 315-252-2559 (Mon-Fri 8:30am – 5:00pm ET). For custom projects, you may also contact Element 6 Composites for design and engineering services. Note: Response times may vary based on inquiry volume and complexity.
DragonPlate serves aerospace, robotics, medical devices, industrial automation, defense, and musical instrument industries. Key roles include engineers, product designers, project managers, procurement specialists, and R&D professionals. Note: Suitability for specific applications may depend on regulatory requirements and project specifications.
Yes. DragonPlate products have been used in aerospace (student rocket projects), defense (marine system enclosures), drone technology (test bed systems), medical (biocompatible materials), robotics (wall-climbing robots), and industrial automation (robotic arms with $1 million annual savings). See the robotic arm case study and other linked case studies for details. Note: Results may vary by application; contact DragonPlate for project-specific references.
DragonPlate offers ready-to-use prefabricated sheets, tubes, and connectors that can be integrated into projects immediately. Technical documentation and CAD models are available to support design and application. Custom solutions may require additional consultation and lead time. Note: Some specialized products or services may require engineering review or regulatory compliance checks.
We have compiled some information to help you better understand our shipping rates and procedures. Please keep in mind as you read this page that shipping options, rates, and delivery times can vary depending on customer location, and number and size of items ordered. UPS is our preferred carrier, offering both speed and reliability. The UPS service offers free tracking visibility.
In some cases, actual shipping costs may differ from the estimate at checkout. If so, we'll contact you before your order ships.
Most in-stock items are processed and shipped within 2-3 business days. Some products are built to order and require additional lead time. Where known, estimated lead times are noted on the product page. If no lead time is listed, it will be confirmed in your order acknowledgement. Need an estimate before ordering? Contact us at [email protected] or 315-252-2559.
Any orders received after 12:00 pm ET will be considered as received the next business day.
The table below shows the estimated total delivery time by shipping method.
Total time = processing time + delivery time.
| Number of Business Days | ||||||||||||||
| Shipping Methods | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 |
| Standard UPS Ground | ||||||||||||||
| UPS 3-Day Select | ||||||||||||||
| UPS 2nd Day (Blue) | ||||||||||||||
| UPS Next Day (Red) | ||||||||||||||
| Priority Mail | ||||||||||||||
■ Processing Time ■ Delivery Time
Example: Next Day Shipping will deliver your package the day after processing is complete.
Shipping charges will be automatically calculated based on package weight and dimensions. Additional charges may apply for:
Please note that the consignee is responsible for any brokerage fees, duties, or taxes.
For more information on how UPS determines shipping rates based on oversized packages, see how to calculate your package dimensional weight.
Oversized and/or overweight packages will be shipped via freight carrier. We will contact you with a cost estimate.
Orders over $500 will be insured and require a signature from the carrier unless you opt out and accept responsibility for delivery. Insurance coverage cannot be waived.
Bad addresses, missing apartment numbers, or reroutes to another address will result in a service charge. UPS and FedEx address corrections are $14.00. They charge us, so we will have no choice but to charge you. To avoid correction charges, please double-check your address before submitting your order.
Allred & Associates Inc.
321 Route 5 West
Elbridge, New York 13060
Phone: 315-252-2559
Hours: M-Fri 8:30am-5pm ET
Fax: 315-252-0502