Terms and Conditions of Sale

• Your Credit card will be charged by ALLRED AND ASSOCIATES, the parent company of DragonPlate.
• There is a 2-3 day lead time for all orders unless otherwise stated for each product.
• Orders over $500 will be insured and require a signature at time of delivery. For more info, see shipping details page.
• Orders with incorrect shipping address will be charged an additional $14.00 by UPS.
• Unless otherwise agreed to in advance, terms are NET 30 DAYS from date of invoice. Allred & Associates ("Seller") may require full or partial payment or payment guarantee in advance of shipment whenever, in its opinion, the financial condition of the buyer so warrants.
• Allred & Associates reserves the right to assess a service charge at the rate of 1.5% per month on unpaid balance until paid. Buyer shall be liable for all expenses, including attorney's fees, relating to the collection of past due amounts.
• All orders are subject to credit approval.
• Allred & Associates reserves the right to withhold shipment of materials pending resolution of past due account balances.
• Allred & Associates reserves the right to revise credit terms based on credit history.
• For immediate approval, orders may be placed using Visa, MasterCard or American Express.

Pricing and Charges
All Seller prices and discounts are subject to change without notice and do not include any state or local taxes. Buyer shall pay Seller, in addition to the price of goods, all applicable taxes and excises to the extent required or not forbidden by law, unless Buyer furnishes Seller with valid tax exemption certificates acceptable to the appropriate taxing authorities.

The price list in effect on the date customer order is received will determine billing price unless other conditions have authorized. Prices are quoted and payable in US Dollars. All orders are subject to applicable shipping, freight, taxes and handling charges.

INTERNATIONAL ORDERS – Delivery, customs and import/export tariffs, duties, taxes and similar charges, and for compliance with all import procedures, documentation and legal requirements are the sole responsibility of the customer.

Shipments and Delivery
Unless otherwise provided, goods are sold F.O.B. Sellers shipping point. Method and route of shipment will be at Seller’s discretion. The goods may be shipped in a single shipment or in several shipments at Seller’s discretion. Seller shall in good faith endeavor to meet estimated delivery dates, but shall not be liable to Buyer for any expense, loss, or damages resulting from any delay caused or contributed to by circumstances beyond Seller’s control. Please note that the consignee is responsible for any brokerage fees, duties or taxes. 

Returns/Cancellations of Orders
Standard products and sizes in their original, saleable condition may be returned with prepaid freight, provided written authorization is obtained from ALLRed within 30 days of the shipping date. Please note that custom orders are non-returnable. Additionally, returns of standard products or sizes on orders exceeding $5,000 may not be authorized, as these items may have been specifically built for the buyer.

To initiate a return, buyers must contact the Seller to request a "Return Materials Authorization" (RMA). When making this request, please provide the reason for the return, the order number, invoice number, and shipping date. The RMA number must be clearly marked on all returned items and is valid for 30 days from the date of issuance.

Refunds for standard product returns will be issued minus the original shipping and handling fees and a restocking fee of up to 15%. Returned items that are damaged or not in their original, sealed condition will not be eligible for a refund. Such items will either be returned to the buyer at their expense or forfeited.

Order cancellations may be accepted without incurring cancellation fees, provided the request is received before the order has been shipped, assembly has begun, or custom materials have been shipped or received. Cancellations of custom products will be evaluated based on the product's manufacturing status. ALLRed reserves the right to apply cancellation charges for custom products that are partially or fully manufactured.

Claims
Check your order immediately upon arrival. All claims, whether referring to errors in prices, or in filling orders or for defective goods, must be called into ALLRed at 315-252-2559 or emailed to [email protected] within 7 calendar days. All damaged containers and merchandise must be kept for inspection.

Quotations
Written quotations are valid for acceptance within sixty (60) days unless otherwise indicated or extended by ALLRed. In addition, Seller reserves the right to withdraw any quotation prior to its expiration. Quotations are based on the quantity indicated and on one shipment to one location, unless otherwise indicated.

Orders
Any purchase order issued in response to an offer to sell is considered to be Buyer’s acceptance of these Terms and Conditions of Sale. Seller hereby objects to any additional, different or conflicting terms or conditions set forth in Buyer’s purchase order. No terms or conditions of Buyer’s purchase order shall be effective unless expressly accepted by Seller in writing.

Limited Warranty/Responsibility
Seller warrants to Buyer each new product manufactured or supplied by Seller to Buyer to be free from defects in material and workmanship at the time of shipment and subject to all other provisions and limitations herein after set forth.

Seller cannot anticipate all conditions under which seller’s products may be used. Seller accepts no responsibility for results obtained by the application of Seller’s products or the safety and suitability of Seller’s products. Users are advised to make their own test to determine the safety and suitability of each such product for their own purposes. Unless otherwise agreed in writing, Seller delivers the products without warranty on any nature, stated or implied, and buyers and users assume all responsibility and liability for the loss or damage arising from the handling and use of said products. Purchaser waives any claim against Seller for direct, indirect, consequential or exemplary damages against Seller, including without limitation, damage which may incur as a result of purchaser’s use or misuse of the product or the products failure to conform to any particular specifications.

In the case of a custom product, buyer assumes responsibility for the design and Seller’s sole responsibility is to manufacture the product according to the design and specifications approved by the buyer and it is agreed that, to the fullest extent permitted by law, the buyer shall indemnify, hold harmless and defend Seller from and against any and all claims, demands, suits or causes of action for any liability whatsoever that arises out of defects, latent or otherwise, from the design and use of the product.

While defective products will be replaced without charge if promptly returned, no liability is assumed beyond such replacement. Seller’s obligations under this limited warranty are limited to repairing or replacing any defective product sold by Seller. Seller shall have no obligation under this limited warranty unless such product is promptly returned to Seller, transportation charges prepaid by Buyer, providing that Buyer has a preauthorized return number (RMA) from Seller prior to return, and examination of such product shall disclose to Seller’s reasonable satisfaction that such product is defective, in which event Seller shall repair or replace the defective product within a reasonable time after such return of the product to Seller. The Buyer shall bear the cost of reshipment of the product to Buyer if Seller determines the product is beyond the warranty period or otherwise not entitled to the benefits of this limited warranty. The provisions of this limited warranty shall not apply to any product sold by Seller which has been subject to misuse, negligence, alteration, conversion, accident or improper installation, application or storage. THIS LIMITED WARRANTY IS THE ONLY WARRANTY APPLICABLE TO THE PRODUCTS SOLD BY SELLER AND IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES OR INDEMNIFICATION, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Confidential/Design Information
Buyer shall assume all patent liability for products manufactured to Buyer’s design or specifications or especially designed by Seller to meet Buyer’s requirements. Charges for tools cover only a portion of their cost and do not transfer title to the Buyer.

Controlling Law and Venue
The provisions of the Uniform Commercial Code, as adopted in New York, shall apply (except as expressly modified hereby) with no application of the United Nations Convention on Contracts for the International Sale of Goods. All transactions shall be governed by the laws of the State of New York; excluding conflict of law rules, and venue shall be in Onondaga County, State of New York.