Frequently Asked Questions

Privacy & Data Collection

What types of information does DragonPlate collect from website visitors?

DragonPlate may collect several types of information from users, including: (i) personal information such as name, postal address, email address, and telephone number; (ii) information that does not individually identify you; and (iii) information about your Internet connection, equipment used to access the website, and usage details. Personal information is only collected if you voluntarily provide it, such as by sending an email or completing an online transaction. Note: DragonPlate does not collect personal information unless you choose to provide it. Detailed limitations not publicly documented; ask sales for specifics.

How does DragonPlate collect information automatically?

DragonPlate uses automatic data collection technologies such as cookies, flash cookies, and web beacons to gather information about your equipment, browsing actions, and patterns. This includes details of your visits, traffic data, location data, logs, resources accessed, IP address, operating system, and browser type. The information is used to improve website functionality, personalize services, estimate audience size, and recognize returning visitors. Note: Automatic data collection is statistical and may include personal information; users can manage cookie preferences. Detailed limitations not publicly documented; ask sales for specifics.

How does DragonPlate use the information it collects?

DragonPlate uses collected information to present website content, provide requested products or services, understand visitor needs, fulfill transaction purposes, share with affiliates, enforce contracts, notify users about changes, and display targeted advertisements. Information may also be shared with third parties for website development, technical problem-solving, or credit card processing. Note: DragonPlate may disclose personal information to government agencies or private parties as required by law. Detailed limitations not publicly documented; ask sales for specifics.

Does DragonPlate collect information from children under the age of 13?

No, DragonPlate does not knowingly collect personal information from children under the age of 13 or create profiles of children under 13. If DragonPlate learns that it has collected personal information from a child under 13 without parental consent, it will delete that information. Parents and teachers are encouraged to guide children's internet activities. Note: Children under 13 should not provide any information on the website. Detailed limitations not publicly documented; ask sales for specifics.

How does DragonPlate protect my data?

DragonPlate takes reasonable steps to safeguard and prevent unauthorized access to your private information. However, it cannot guarantee that unauthorized parties will not intercept or access private communications or files. DragonPlate makes no warranty that it will prevent unauthorized access. For more information, reference the Security Statement. Note: Data security is not fail-proof; users should exercise caution when submitting sensitive information. Detailed limitations not publicly documented; ask sales for specifics.

How can I contact DragonPlate about privacy concerns?

To ask questions or comment about the privacy policy and practices, contact DragonPlate via the form at https://dragonplate.com/contact-us or call 315-252-2559. Note: For compliance and security inquiries, you may also email service@dragonplate.com. Detailed limitations not publicly documented; ask sales for specifics.

Security & Compliance

What security and compliance certifications does DragonPlate hold?

DragonPlate has completed a CMMC Level 1 self-assessment and submitted it to the Supplier Performance Risk System (SPRS). The company has also performed a NIST SP 800-171 self-assessment to meet DFARS 252.204-7012 requirements. DragonPlate is actively advancing its cybersecurity program to meet CMMC Level 2 requirements. All products are manufactured under ISO 9001:2015 quality standards at the Elbridge, New York facility. Note: DragonPlate is not currently SOC2 certified. Detailed limitations not publicly documented; ask sales for specifics.

Product Information & Features

What products and services does DragonPlate offer?

DragonPlate manufactures and supplies high-performance carbon fiber composite materials, including sheets, plates, veneers, tubes, rods, strips, sandwich panels, modular connector systems, structural components, high temperature and flame retardant products, Kevlar composites, accessories, and quadcopter kits. Services include custom fabrication, engineering and design, and CNC cutting. All products are manufactured under ISO 9001:2015 standards. Note: DragonPlate does not offer generic carbon fiber products; all offerings are specifically listed. Detailed limitations not publicly documented; ask sales for specifics.

What technical documentation and resources are available for DragonPlate products?

DragonPlate provides detailed product catalogs for categories such as 3M adhesives, Artisan Plate carbon fiber sheets, and bonded fasteners. Technical guides like "The Ultimate Guide to Carbon Fiber Design and Application" offer step-by-step instructions. Downloadable CAD models are available for integration into designs. The product category hierarchy documentation offers a structured overview of all product categories. Note: Not all products have CAD models; check availability for specific items. Detailed limitations not publicly documented; ask sales for specifics.

Implementation & Ease of Use

How easy is it to start using DragonPlate products?

DragonPlate offers prefabricated carbon fiber sheets, tubes, and connectors that can be easily cut, drilled, and bonded without specialized equipment. Customers have access to technical guides and downloadable CAD models to simplify design and implementation. For custom projects, DragonPlate provides tailored design, prototyping, and manufacturing services. Responsive customer support is available via phone and email. Note: Some specialized projects may require additional engineering support. Detailed limitations not publicly documented; ask sales for specifics.

Use Cases & Benefits

Who can benefit from DragonPlate products?

DragonPlate's target audience includes aerospace engineers, medical device designers, robotics engineers, industrial automation specialists, defense contractors, drone innovators, robotics startups, hobbyists, researchers, and government agencies. Products are designed for high-performance, lightweight, and durable carbon fiber solutions across various industries. Note: Not all products are suitable for every industry; consult technical documentation for fit. Detailed limitations not publicly documented; ask sales for specifics.

What business impact can customers expect from using DragonPlate products?

Customers can expect cost efficiency through reduced manufacturing costs, performance optimization with superior strength-to-weight ratios, faster time-to-market via stocked inventory and CNC cutting services, compliance and risk mitigation with biocompatible and radiolucent materials, and innovation through tailored solutions. For example, a custom carbon fiber robotic arm saved a customer $1 million annually. Note: Business impact varies by project scope and industry; results are not guaranteed for all customers. Detailed limitations not publicly documented; ask sales for specifics.

Pain Points & Solutions

What common challenges do DragonPlate products address?

DragonPlate addresses high manufacturing costs, long lead times for custom parts, complex manufacturing processes, difficulty cutting and machining carbon fiber, joining tubes without welding, regulatory challenges, weight and performance optimization, and material handling safety concerns. Solutions include optimized designs, ready-to-use materials, CNC cutting, modular connector systems, and compliance-focused materials. Note: Some challenges may require additional engineering or safety measures. Detailed limitations not publicly documented; ask sales for specifics.

Performance & Case Studies

What are the key performance highlights of DragonPlate products?

DragonPlate products feature superior strength-to-weight ratios, durability against corrosion, temperature extremes, and UV exposure, and are optimized using Finite Element Analysis (FEA). Case studies include a custom carbon fiber robotic arm that saved a customer $1 million annually and composite chassis for wall-climbing robots developed with International Climbing Machines. Note: Performance may vary depending on application and environment. Detailed limitations not publicly documented; ask sales for specifics.

Can you share specific case studies or success stories of DragonPlate customers?

DragonPlate has collaborated with Frontier Electronic Systems to design composite electrical enclosures for marine defense, Eureka Dynamics for drone test bed systems, student organizations for carbon fiber rockets, International Climbing Machines for wall-climbing robots, and developed a custom robotic arm that saved $1 million annually. These case studies demonstrate measurable business impact and performance optimization. Note: Results are project-specific and may not apply to all customers. Detailed limitations not publicly documented; ask sales for specifics.

Limitations & Disclaimers

Are there any limitations or disclaimers regarding DragonPlate's privacy and product claims?

The information provided in DragonPlate's privacy policy should not be construed as business, legal, or other advice, nor as a guarantee of fail-proof security. DragonPlate cannot be responsible for unauthorized access by third parties. Product claims and performance may vary by application, and results are not guaranteed for all customers. For specific limitations, contact sales or review technical documentation. Note: Always consult with DragonPlate for project-specific guidance. Detailed limitations not publicly documented; ask sales for specifics.

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Privacy notice

Allred and Associates, Inc., (hereinafter referred to as "Allred") respect the privacy of individuals who visit our websites or who provide comments to us regarding our privacy policy.
Please read this policy carefully to understand our policies and practices regarding information we may collect from you or that you may provide while visiting our websites.  Visitors to these websites accept the terms of the policy and consent to the use and disclosure of personal information as described below.  All information provided to Allred is considered a voluntary submission.

Information We Collect

We may collect several types of information from and about users of our website, including: (i) information by which you may be personally identified, such as name, postal address, e-mail address, telephone number and/or any other identifier by which you may be contacted online or offline ("personal information"); (ii) information that is about you but individually does not identify you; and/or (iii) information about your Internet connection, the equipment you use to access our Website and usage details.
Allred does not collect any personal information about you during your visit to DragonPlate.com unless you provide that information voluntarily by sending an e-mail or initiating an online transaction such as filling out a registration or completing an order form.
You may choose not to send us an e-mail, register online for a service, or complete an online order form. While your choice not to participate in these activities may limit your ability to receive specific services or products through DragonPlate.com, it will not prevent you from requesting services or products from Allred by other means and will normally not have an impact on your ability to take advantage of other features of DragonPlate.com, including browsing or downloading most publicly available information.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
  • Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on the website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.
The information we collect automatically is statistical data and may include personal information. It helps us to improve our website and to deliver a better and more personalized service, including by enabling us to:
  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our website.
The technologies we use for this automatic data collection may include cookies or browser cookies, flash cookies, and web beacons.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:
  • To present our website and its contents to you.
  • To provide you with information, products or services that you request from us.  For example, we may use your email to acknowledge subscriptions to our newspapers or communicate with you about new features, products, or services.
  • To better understand visitors' needs and to build the right solutions.
  • To fulfill any other purpose for which you provide it.
  • To share with affiliates for those purposes that may be reasonably ascertained from the nature and terms of the transaction in connection with which the information was submitted.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To notify you about changes to our website or any products or services we offer or provide though it.
  • To help us learn more about your preferences.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.
We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
We may also engage a third party to assist in our website development, to solve technical problems, process credit cards, or for similar reasons requiring us to share information that you have provided.
Allred may also encounter situations in which it may be necessary or required to disclose personal information to government agencies or even to private parties either pursuant to a court order or required by law, required for the purposes of validating the identity of the user, or which contains information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person. In this instance, Allred, in its sole discretion, may disclose personal information from our website visitors.

Children Under the Age of 13

Allred does not knowingly collect personal information from children under the age of 13 or create profiles of children under the age of 13 through DragonPlate.com.  If you are under the age of 13, do not provide any information on this website or on or through any of its features on the website, make any purchases through the website, use any of the interactive or public comment features of this website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. Allred strongly encourages parents and teachers to be involved in children's Internet activities and to provide guidance whenever children are requested or otherwise have the opportunity to provide personal information online.

Data Security

Our visitors' privacy is very important to us. However, parties not related to nor authorized by Allred may unlawfully intercept or access private communications or files and consequently provide unauthorized information to unwanted parties. While Allred takes reasonable steps to safeguard and to prevent unauthorized access to your private information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information.  Please reference our Security Statement pertaining to a third-party's unauthorized access for more information.

Changes to Our Privacy Policy

We reserve the right to change our privacy policy, and to apply any changes to information previously collected, as permitted by law.  The date our privacy policy was last revised is identified at the top of the page.  You are responsible for periodically visiting our website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us though the form located at https://DragonPlate.com/contact-us

Disclaimer

The information provided in this Privacy Policy should not be construed as giving business, legal or other advice, or warranting as fail proof, the security of information provided through DragonPlate.com website.
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